Frequently asked questions

When placing an order, you should have one of the following:

• For a heating element with a standard shape and dimensions, telling us the working power of the heater is enough.
• For a special request, you should have a technical drawing of the product with all electrical information, or a sample that we can measure to obtain all the necessary information.

Yes. In addition to producing large series for manufacturers and service companies, we also supply smaller quantities to individual customers.

Lead time depends on the quantity ordered and the current stock of semi-finished products. The need for special flanges also affects the completion time.

For small quantities, when the semi-finished product is in stock, customers as a rule do not wait more than two hours.

For larger orders, expect a longer lead time, but in 90% of cases it does not exceed one week.

This depends on many factors, from the type of heating element to the infrastructure where it will be used. Since our products are tested at many stages of production, under far more extreme conditions than they will be used in, any eventual failure is generally not caused by the quality of our product.

We offer a warranty in specific cases. And when a customer comes with a complaint, we can determine exactly why the product failed and take responsibility when the fault is ours.

• 08:30 – 17:00 from November to April.
• 08:30 – 18:00 for the remaining months.

Products are usually paid 30% when the order is placed and 70% on receipt of the products.